Our support team is here to help you with fee payments, receipts, and a smooth SmartEduPay experience.
Have questions about SmartEduPay? Below are some common queries and answers.
What is SmartEduPay?
SmartEduPay is a secure and efficient platform for digital fee collection from students. It simplifies payments for educational institutions and parents alike.
How can I pay my fees online?
You can log in using your student ID or registered mobile number, select the fee type, and pay using various digital modes like UPI, cards, or net banking.
Is my payment secure?
Absolutely. SmartEduPay uses encrypted gateways and complies with RBI norms to ensure secure transactions.
Can I download a receipt after payment?
Yes, receipts are auto-generated and can be downloaded immediately after payment. They are also emailed to your registered address.
What if I face a payment failure?
In case of a failed transaction, check your bank statement. If your account was debited but payment wasn't recorded, contact support with the transaction ID.
Can parents track payment history?
Yes. Parents have a dashboard to view complete fee payment history, pending dues, and downloadable receipts.
If your question isn't listed here, feel free to reach out through our Help Center.
If you're an admin or institution partner, provide the following to add a new FAQ:
We aim to keep this section updated with the most relevant queries.
If you're facing issues with login, payments, or receipts, you can raise a ticket from your dashboard or contact us directly.
We typically respond within 24 hours.
Still need help? Reach out via the following channels:
Phone: +91 90309 90395
Email: support@smartedupay.com
We’re committed to providing smooth and secure fee management for institutions and families.
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