At SmartEduPay, we serve as a technology enabler for educational institutions by facilitating secure and transparent fee collection from students and parents. As a service-based software platform, we offer subscription-based tools to institutions, and we also enable end-users (students/parents) to pay institutional fees digitally. Our Refund Policy is designed to be fair, consistent, and in compliance with regulatory norms.
SmartEduPay acts as a service intermediary between educational institutions and their fee payers. Any fee paid through our system is directly collected on behalf of the associated institution. Hence, we do not determine or authorize refunds for fees collected by institutions. All fee refund requests must be raised with the respective institution. However, refunds related to SmartEduPay software services (such as subscription charges to the institution) are governed by this policy.
Institutions using our platform may be eligible for a refund if they meet one of the following conditions:
SmartEduPay does not hold or control institutional funds. Therefore, if a student or parent wishes to seek a refund for tuition fees, examination fees, admission fees, or any other educational charges, they must contact the institution directly. Institutions using our platform have administrative control and are responsible for refunding such payments, based on their internal policies.
To request a refund for SmartEduPay-related services (institutional subscriptions), you can:
Once a refund is approved, the amount will be reversed to the original payment method within 7–10 business days. We will notify the registered contact via email or dashboard notification once the process is complete.
The following charges are non-refundable:
If a chargeback is initiated via your bank or card provider, SmartEduPay reserves the right to temporarily suspend access to the platform or initiate an internal investigation. Misuse of chargeback procedures may result in account termination or legal escalation.
In rare cases where the SmartEduPay platform is non-functional for extended periods due to internal failures, we may consider pro-rata credits or refunds for affected institutions. However, routine maintenance or third-party disruptions are excluded from this clause.
All refund-related disputes will be handled under the jurisdiction of competent courts located in Hyderabad, Telangana. We strive to resolve all refund cases within a reasonable time, subject to cooperation from the user.
For any concerns regarding this policy, write to info@smartedupay.com or use the grievance redressal form available on our Help Center. Escalated issues are reviewed by our legal team and responded to within 7 working days.